Calls Captured, Revenue Secured
Calls Captured, Revenue Secured
Transform Missed Calls Into Revenue
Experience professional call handling designed to capture every business opportunity. From answering calls to scheduling appointments, we ensure your customer connections, revenue potential, and business growth are always at their best.
Committed to Managing Your Calls and Boosting Your Business
Expert call handling
Focus on growth while we handle your communication needs.
Expert call handling
Focus on growth while we handle your communication needs.
Appointment booking
Capture every potential sale with our appointment booking service.
Appointment booking
Capture every potential sale with our appointment booking service.
Team that cares
Receive detailed call summaries directly to your inbox.
Team that cares
Receive detailed call summaries directly to your inbox.
42%
Reduction in no-shows
42%
Reduction in no-shows
5+
Years of Experience
5+
Years of Experience
$1700+
Monthly savings on in-house receptionist
$1700+
Monthly savings on in-house receptionist
98.7%
Answer Rate
98.7%
Answer Rate
Why choose us:
The average business misses 30% of calls, losing potential revenue. Here's why Olivia Assist is different:
Industry Expertise: Specialized training for law firms, healthcare, contractors, and more
Industry Expertise: Specialized training for law firms, healthcare, contractors, and more
Industry Expertise: Specialized training for law firms, healthcare, contractors, and more
Cost-Effective: Save up to 70% vs. hiring in-house staff ($1,700+ monthly savings)
Cost-Effective: Save up to 70% vs. hiring in-house staff ($1,700+ monthly savings)
Cost-Effective: Save up to 70% vs. hiring in-house staff ($1,700+ monthly savings)
Privacy Compliant: HIPAA, PIPEDA and PHIA compliant for healthcare and all industries
Privacy Compliant: HIPAA, PIPEDA and PHIA compliant for healthcare and all industries
Privacy Compliant: HIPAA, PIPEDA and PHIA compliant for healthcare and all industries
Monthly Plans
Monthly Plans
Monthly Plans
Invest in Growth: Virtual Receptionist Plans That Pay For Themselves
Invest in Growth: Virtual Receptionist Plans That Pay For Themselves
100 minutes
CAD 359
49.99 Setup Fee
Inbound calls with custom greetings
49.99 setup fee
2.00 per additional minute
Get Started
250 minutes
CAD 719
No Setup Fee
Inbound calls with custom greetings
Call screening and forwarding
Appointment scheduling
Live chat
1.75 every additional minute
Get Started
500 minutes
CAD 959
No Setup Fee
Inbound calls with custom greetings
Call screening and forwarding
Appointment scheduling
Live chat
1.65 every additional minute
Get Started
1000 minutes
CAD 1399
No Setup Fee
Inbound calls with custom greetings
Call screening and forwarding
Appointment scheduling
Live chat
1.50 every additional minute
Get Started
100 minutes
CAD 359
49.99 Setup Fee
Inbound calls with custom greetings
49.99 setup fee
2.00 per additional minute
Get Started
250 minutes
CAD 719
No Setup Fee
Inbound calls with custom greetings
Call screening and forwarding
Appointment scheduling
Live chat
1.75 every additional minute
Get Started
500 minutes
CAD 959
No Setup Fee
Inbound calls with custom greetings
Call screening and forwarding
Appointment scheduling
Live chat
1.65 every additional minute
Get Started
1000 minutes
CAD 1399
No Setup Fee
Inbound calls with custom greetings
Call screening and forwarding
Appointment scheduling
Live chat
1.50 every additional minute
Get Started
How It Works
How It Works
How It Works
The process of achieving customer service excellence
01
Pre-Launch Setup
Complete our brief onboarding questionnaire and we'll prepare your custom call handling protocol.
02
Launch Day Activation
Your dedicated account manager activates your service with zero downtime.
03
Start Capturing Opportunities
Begin transforming missed calls into revenue with complete peace of mind.
Testimonial
Testimonial
Testimonial
What our client say about our servcies
Having Olivia Assist manage our calls has transformed our client acquisition process. Their professional screening and appointment setting allow us to focus our time on qualified prospects and existing clients. Our bottom line has improved considerably since we no longer miss important calls.
Robert C., Principal, Financial Advisory Firm
Having Olivia Assist manage our calls has transformed our client acquisition process. Their professional screening and appointment setting allow us to focus our time on qualified prospects and existing clients. Our bottom line has improved considerably since we no longer miss important calls.
Robert C., Principal, Financial Advisory Firm
Having Olivia Assist manage our calls has transformed our client acquisition process. Their professional screening and appointment setting allow us to focus our time on qualified prospects and existing clients. Our bottom line has improved considerably since we no longer miss important calls.
Robert C., Principal, Financial Advisory Firm
Since implementing Olivia Assist's virtual receptionist service, our client conversion rate has increased by 26%. The professional call handling and accurate message delivery have significantly improved our client experience. It's like having a dedicated receptionist at a fraction of the cost.
Samantha R., Managing Partner, Family Law Firm
Since implementing Olivia Assist's virtual receptionist service, our client conversion rate has increased by 26%. The professional call handling and accurate message delivery have significantly improved our client experience. It's like having a dedicated receptionist at a fraction of the cost.
Samantha R., Managing Partner, Family Law Firm
Since implementing Olivia Assist's virtual receptionist service, our client conversion rate has increased by 26%. The professional call handling and accurate message delivery have significantly improved our client experience. It's like having a dedicated receptionist at a fraction of the cost.
Samantha R., Managing Partner, Family Law Firm
The appointment reminder system alone has reduced our no-show rate by 38%. When you factor in the professional call handling and after-hours coverage, Olivia Assist has become indispensable to our practice. Our patients appreciate always speaking to a real person when they call
Dr. Michael S., Dental Practice Owner
The appointment reminder system alone has reduced our no-show rate by 38%. When you factor in the professional call handling and after-hours coverage, Olivia Assist has become indispensable to our practice. Our patients appreciate always speaking to a real person when they call
Dr. Michael S., Dental Practice Owner
The appointment reminder system alone has reduced our no-show rate by 38%. When you factor in the professional call handling and after-hours coverage, Olivia Assist has become indispensable to our practice. Our patients appreciate always speaking to a real person when they call
Dr. Michael S., Dental Practice Owner
Blogs
Blogs
Blogs
FAQ
FAQ
FAQ
Answers to your most common concerns
How much does a virtual receptionist service cost in Canada?
Our virtual receptionist service offers flexible, minute-based plans designed to fit businesses of all sizes. Plans start at just $249 CAD monthly for 100 minutes of professional call handling, with options scaling up to 2,500 minutes at $3,299 CAD for high-volume businesses. Unlike hiring an in-house receptionist (averaging $40,000-$45,000 annually in Manitoba plus benefits and overhead), our service saves you 60-70% while providing superior coverage. There are no long-term contracts, hidden fees, or setup charges—you simply pay for the minutes you use at $1.75 per minute for any overage. Most importantly, our clients typically see a 500-900% ROI when considering the revenue recaptured from previously missed calls.
What's the difference between a virtual receptionist and an automated answering service?
Unlike automated systems that frustrate callers with robotic menus and pre-recorded messages, virtual receptionists are real, professional human beings who answer calls in your business name. While automated services simply route calls or take messages, our virtual receptionists can have natural conversations, answer questions about your services, schedule appointments directly into your calendar, qualify leads, and provide a seamless experience that truly represents your brand. The difference significantly impacts your bottom line: businesses using virtual receptionists typically convert 55-70% of calls into opportunities, compared to just 15-20% with automated systems. This human touch creates a professional first impression that builds trust with potential clients instead of creating friction in their customer journey.
How do virtual receptionists reduce missed calls and lost revenue for small businesses?
The average small business misses 62% of incoming calls, with each missed opportunity costing service businesses approximately $395 in immediate revenue and up to $950 when considering lifetime customer value. Our virtual receptionists solve this problem by providing: 1. 24/7 professional call answering with 98-99% answer rates 2. Seamless call transfers to available team members 3. Detailed message taking when you're unavailable 4. Direct appointment scheduling into your calendar 5. Call screening to filter out solicitors 6. Emergency call identification and routing By capturing these previously missed opportunities, our clients typically see a 26-42% increase in new business within the first three months. For a business receiving 50 calls weekly, this typically translates to $5,800-$14,000 in weekly recaptured revenue.
Can virtual receptionists handle industry-specific calls for legal, healthcare, and real estate businesses?
Yes! Unlike generic answering services, our virtual receptionists receive specialized training for key industries including legal, healthcare, real estate, contracting, and financial services. This industry-specific expertise means we understand your terminology, can collect the right information from callers, and properly handle sensitive situations. For example: Legal clients benefit from PIPEDA-compliant call handling, conflict checking, and proper legal intake procedures Healthcare providers receive PHIA-compliant call handling, appointment scheduling with proper screening, and emergency triage protocols Real estate professionals gain showing coordination, property inquiry handling, and lead qualification systems Each virtual receptionist assigned to your account completes industry-specific training modules to ensure they represent your business with knowledge and professionalism that generic call centers simply can't match.
What results can I expect after implementing a virtual receptionist for my business?
Based on comprehensive data from businesses across Manitoba, our clients typically experience these measurable results within the first 90 days: Call answer rate improves from an average of 38% to 98% Lead capture increases by 26-42% depending on industry Customer satisfaction scores improve by 34% on average Staff productivity increases by 15+ hours weekly by eliminating call interruptions Revenue growth averaging 12-18% from previously missed opportunities Return on investment of 500-900% when comparing service cost to recaptured revenue These results are most dramatic for service businesses, real estate professionals, legal practices, healthcare providers, and contractors—industries where each missed call represents significant potential revenue and where team members are frequently unavailable to answer calls due to client meetings or on-site work.
How much does a virtual receptionist service cost in Canada?
Our virtual receptionist service offers flexible, minute-based plans designed to fit businesses of all sizes. Plans start at just $249 CAD monthly for 100 minutes of professional call handling, with options scaling up to 2,500 minutes at $3,299 CAD for high-volume businesses. Unlike hiring an in-house receptionist (averaging $40,000-$45,000 annually in Manitoba plus benefits and overhead), our service saves you 60-70% while providing superior coverage. There are no long-term contracts, hidden fees, or setup charges—you simply pay for the minutes you use at $1.75 per minute for any overage. Most importantly, our clients typically see a 500-900% ROI when considering the revenue recaptured from previously missed calls.
What's the difference between a virtual receptionist and an automated answering service?
Unlike automated systems that frustrate callers with robotic menus and pre-recorded messages, virtual receptionists are real, professional human beings who answer calls in your business name. While automated services simply route calls or take messages, our virtual receptionists can have natural conversations, answer questions about your services, schedule appointments directly into your calendar, qualify leads, and provide a seamless experience that truly represents your brand. The difference significantly impacts your bottom line: businesses using virtual receptionists typically convert 55-70% of calls into opportunities, compared to just 15-20% with automated systems. This human touch creates a professional first impression that builds trust with potential clients instead of creating friction in their customer journey.
How do virtual receptionists reduce missed calls and lost revenue for small businesses?
The average small business misses 62% of incoming calls, with each missed opportunity costing service businesses approximately $395 in immediate revenue and up to $950 when considering lifetime customer value. Our virtual receptionists solve this problem by providing: 1. 24/7 professional call answering with 98-99% answer rates 2. Seamless call transfers to available team members 3. Detailed message taking when you're unavailable 4. Direct appointment scheduling into your calendar 5. Call screening to filter out solicitors 6. Emergency call identification and routing By capturing these previously missed opportunities, our clients typically see a 26-42% increase in new business within the first three months. For a business receiving 50 calls weekly, this typically translates to $5,800-$14,000 in weekly recaptured revenue.
Can virtual receptionists handle industry-specific calls for legal, healthcare, and real estate businesses?
Yes! Unlike generic answering services, our virtual receptionists receive specialized training for key industries including legal, healthcare, real estate, contracting, and financial services. This industry-specific expertise means we understand your terminology, can collect the right information from callers, and properly handle sensitive situations. For example: Legal clients benefit from PIPEDA-compliant call handling, conflict checking, and proper legal intake procedures Healthcare providers receive PHIA-compliant call handling, appointment scheduling with proper screening, and emergency triage protocols Real estate professionals gain showing coordination, property inquiry handling, and lead qualification systems Each virtual receptionist assigned to your account completes industry-specific training modules to ensure they represent your business with knowledge and professionalism that generic call centers simply can't match.
What results can I expect after implementing a virtual receptionist for my business?
Based on comprehensive data from businesses across Manitoba, our clients typically experience these measurable results within the first 90 days: Call answer rate improves from an average of 38% to 98% Lead capture increases by 26-42% depending on industry Customer satisfaction scores improve by 34% on average Staff productivity increases by 15+ hours weekly by eliminating call interruptions Revenue growth averaging 12-18% from previously missed opportunities Return on investment of 500-900% when comparing service cost to recaptured revenue These results are most dramatic for service businesses, real estate professionals, legal practices, healthcare providers, and contractors—industries where each missed call represents significant potential revenue and where team members are frequently unavailable to answer calls due to client meetings or on-site work.
How much does a virtual receptionist service cost in Canada?
Our virtual receptionist service offers flexible, minute-based plans designed to fit businesses of all sizes. Plans start at just $249 CAD monthly for 100 minutes of professional call handling, with options scaling up to 2,500 minutes at $3,299 CAD for high-volume businesses. Unlike hiring an in-house receptionist (averaging $40,000-$45,000 annually in Manitoba plus benefits and overhead), our service saves you 60-70% while providing superior coverage. There are no long-term contracts, hidden fees, or setup charges—you simply pay for the minutes you use at $1.75 per minute for any overage. Most importantly, our clients typically see a 500-900% ROI when considering the revenue recaptured from previously missed calls.
What's the difference between a virtual receptionist and an automated answering service?
Unlike automated systems that frustrate callers with robotic menus and pre-recorded messages, virtual receptionists are real, professional human beings who answer calls in your business name. While automated services simply route calls or take messages, our virtual receptionists can have natural conversations, answer questions about your services, schedule appointments directly into your calendar, qualify leads, and provide a seamless experience that truly represents your brand. The difference significantly impacts your bottom line: businesses using virtual receptionists typically convert 55-70% of calls into opportunities, compared to just 15-20% with automated systems. This human touch creates a professional first impression that builds trust with potential clients instead of creating friction in their customer journey.
How do virtual receptionists reduce missed calls and lost revenue for small businesses?
The average small business misses 62% of incoming calls, with each missed opportunity costing service businesses approximately $395 in immediate revenue and up to $950 when considering lifetime customer value. Our virtual receptionists solve this problem by providing: 1. 24/7 professional call answering with 98-99% answer rates 2. Seamless call transfers to available team members 3. Detailed message taking when you're unavailable 4. Direct appointment scheduling into your calendar 5. Call screening to filter out solicitors 6. Emergency call identification and routing By capturing these previously missed opportunities, our clients typically see a 26-42% increase in new business within the first three months. For a business receiving 50 calls weekly, this typically translates to $5,800-$14,000 in weekly recaptured revenue.
Can virtual receptionists handle industry-specific calls for legal, healthcare, and real estate businesses?
Yes! Unlike generic answering services, our virtual receptionists receive specialized training for key industries including legal, healthcare, real estate, contracting, and financial services. This industry-specific expertise means we understand your terminology, can collect the right information from callers, and properly handle sensitive situations. For example: Legal clients benefit from PIPEDA-compliant call handling, conflict checking, and proper legal intake procedures Healthcare providers receive PHIA-compliant call handling, appointment scheduling with proper screening, and emergency triage protocols Real estate professionals gain showing coordination, property inquiry handling, and lead qualification systems Each virtual receptionist assigned to your account completes industry-specific training modules to ensure they represent your business with knowledge and professionalism that generic call centers simply can't match.
What results can I expect after implementing a virtual receptionist for my business?
Based on comprehensive data from businesses across Manitoba, our clients typically experience these measurable results within the first 90 days: Call answer rate improves from an average of 38% to 98% Lead capture increases by 26-42% depending on industry Customer satisfaction scores improve by 34% on average Staff productivity increases by 15+ hours weekly by eliminating call interruptions Revenue growth averaging 12-18% from previously missed opportunities Return on investment of 500-900% when comparing service cost to recaptured revenue These results are most dramatic for service businesses, real estate professionals, legal practices, healthcare providers, and contractors—industries where each missed call represents significant potential revenue and where team members are frequently unavailable to answer calls due to client meetings or on-site work.